An end-to-end contact center platform for any tele-calling process ranging from sales to helpdesk to medical response.
This is a software based PBX which can be implemented out of standard off-the-shelf PC or server grade machine, depending on the usage load. The platform integrates with multiple trunks - PRI, GSM, SS7, SIP/H.323, or POTS..
Our contact center platform is capable of omni channel communications, merging these communications into a singular channel and make it available to all concerned stakeholders is the goal of our technology.
The 2 key components that make up speech technologies are Automatic Speech Recognition (ASR) engines and Text To Speech (TTS) engines. Both technologies are increasingly being adopted in customer care & customer interaction management practices.
Critical and popular CTI applications are like customer data popup, IVRS attach data, missed call alert applications. These applications form the core of world class customer care experience.
Cross platform interfaces for global contact center platforms like Aspect, Genesys, Avaya, Cisco to name a few, are also key deliverables at M3IoT.